Spa Policies

Spa Policies

Cancellation Policy
Ballaura Wellness Spa has a 24 Hour Cancellation Policy. If you need to Change or Cancel your appointment, you must notify us at least 24 hours in advance to avoid a 50% cancellation fee applied to your credit card or package on file. Clients who cancel within 3 hours of their appointment or who do not show up/or inform us may be charged in full.

Payment Method
We require a Credit Card to book all appointments. If you do not show up for your scheduled appointment, your card on file will be charged.
We accept Cash, Visa and Mastercard. We do not accept 3rd Party Vouchers.

New Clients
Please fill out your intake from that was sent via email during your booking to ensure your FULL time on the table. If this is not possible please arrive a few minutes early to fill out a health intake form, and to discuss with your therapist what you’d like to focus on. If you are late to your session, we will do our best to accommodate you for the time you have left without penalizing the following client. Clients who are over 20 minutes late will be asked to reschedule their appointment, and will be charged a cancellation fee.

Refund Policy
Due to the nature of our business, Ballaura Wellness Spa does not offer refunds for massage services or Gift Cards. Gift Cards and store credit are non-transferable and can not be shared.

Discount Packages:
Discounted Packages are available for purchase. Packages may not be shared with another client, or combined with Gift Cards or other offers or discounts.