Here at the spa, we’ve been eagerly awaiting the day we welcome you back through our doors.
We are beginning to reopen in compliance with the local, state, and national regulations. Our health and hygiene procedures were already rigorous. But we’ve been working diligently throughout the closure of our clinic due to COVID-19, updating our sanitation and safety standards.
Our top priority has always been to deliver an unparalleled experience for you to safely relieve, relax, and recover. In the world we live in now, our resolve is stronger than ever. We’ve raised the bar to ensure we meet your needs in a focused and safe manner following government guidelines. When you return to Ballaura, you’ll notice these changes, including the following new policies and procedures to ensure you and our team’s health and safety.
Here’s what you can expect:
What to expect
Videos of Ballaura’s Spa Protocol:
BALLAURA WELLNESS SPA IS COMMITTED TO:
Strengthen cleaning procedures, including 15 minutes between each appointment to deep clean rooms and common areas.
Meeting and or exceeding Washington State and organizational guidelines on sanitation and hygiene. All disinfectants used in the spa are verified to ensure they meet the EPA’s criteria for use against SARS-CoV-2, the virus that causes COVID-19.
Staggered appointments to minimize social contact.
Staff temperature screenings at the start of their shift to guarantee a temperature of 100.4 or lower (following CDC recommendations) to ensure our team is well and ready for your service.
Staff training for our team focused on sanitation and hygiene standards.
Limit talking in massage sessions to decrease droplets that spread the virus.
OUR CLIENTS ARE TO COMMIT TO:
During scheduling, we will have you sign an acknowledgment of risk and verification of symptoms form that to your knowledge; You have not had any covid-19 symptoms or traveled outside Washington State in the last 2-weeks.
No guests are allowed with you at your appointment, including children.
Please do not arrive more than 5-minutes early to your appointment.
Our front door will remain locked to limit traffic. Please call us from your car when you arrive in our parking lot 360-539-7726.
To maintain the social distancing protocols, we will be bringing clients straight back to
the treatment room as you arrive.
A mask is required upon entering our building and must remain on until the clinic staff asks for it to be removed. Please bring your own mask as we are trying to conserve our PPE supplies during this current shortage. If you need us to provide a mask for you, please let us know.
We have hand sanitizer in a touchless dispenser at the entrance to our office for you to
use upon arrival. These also are placed throughout the spa conveniently for your use.
Clients will be required to wear eye protection when lying face up during the treatment while the therapist is working on the upper body. We can provide proper eye protection if you do not have your own.
Before your treatment, your therapist will take your temperature with a non-contact thermometer and show you your temperature (temperature of 100.4 or higher must reschedule their appointment with no late cancel fee or penalty).