fbpx

Services

Signature Massage

relieve

Couples Massage

relax

injury Treatment Massage

recover

Prenatal Massage

rejuvenate

Infrared Sauna

Ballaura

Wellness Blog

About

Meet the Staff

Testimonials

Spa Policies

COVID-19 Safety

Specials

New Client Special

New clients save $10 off any massage services just mention this ad at checkout

We’re Hiring

Front Desk Jobs

Massage Therapist Jobs

Front Desk Jobs

Job Description: Spa Coordinator

Job Type: Part-time

Salary: $14.00 – $16.00 per hour

Ballaura Wellness Spa is looking for a welcoming, positive, and dedicated person to help run our day-to-day. Are you a competent multitasker? Do you keep calm with repeated, high-volume patient traffic? Can you manage tasks in a timely manner in between client check-ins and incoming phone calls? Better yet, do you thrive in this kind of environment?

This position requires interaction with patients, staff members, medical facilities, attorneys, and insurance companies. You must be confident and fluid in your ability to communicate clearly through verbal, written, and electronic sources. You can be a part of a close-knit, supportive, and caring group of professionals that strives to be a place of growth for everyone. We rely heavily on our staff’s feedback to obtain a supportive, friendly, stress-free place that you are excited to come to work in. Please check our employment page for staff reviews: https://ballaura.com/employment/.   

Qualifications

We supply what you need to provide first-class customer service. In this role, you must have these skills:

  • Collaboration: Maintaining a strong working relationship with teammates and taking on other clinic roles and duties as assigned.
  • Proficiency: Performing administrative and operational tasks, including collecting demographic information from patients or additional required forms and entering into the system. Also includes researching patient benefits coverage and plan details.
  • Interpersonal: Greeting patients and clients upon arrival and selling Membership Plans.
  • Organization: Maintaining patient files, scheduling appointments and managing patient flow, and collecting patient payments.
  • Communication: Efficiently relaying messages to other staff and working with attorneys, physicians, insurance companies, and other medical practices to gather and provide information.

Requirements

We believe that exceptional service starts with an exceptional team. The best candidate for this position has:

  • Experience with at least 1 year of verifiable in-person customer service (Required).
  • Experience with Mindbody Software (Bonus but not required).
  • Understanding of basic functions and navigation of PC computers.
  • Experience with Google Suite and Trello.
  • Punctuality, reliability, and responsibility.
  • Problem-solving skills.
  • Ability to work independently with little supervision.
  • Ability to work well in a group setting.
  • Ability maintains composure in stressful situations.
  • A goal-oriented mindset.

Compensation

We take care of our team so that we can take care of our clients.

  • Pay is $14.00 to $16.00 per hour.
  • Pay is based on your experience and capabilities.

Benefits

We are genuinely passionate about lifting people up, including our team. To that end, we provide the following benefits:

  • Competitive hourly wages
  • 50% off employee discounts on massages
  • Product discounts
  • Employment growth opportunities
  • Paid sick leave and time off

COVID-19 Safety

Everyone’s safety is important to us. We stagger appointments, require face masks, and have added an air purifier to our central air system. Read more https://ballaura.com/covid-19/

apply

Application for Spa Coordinator

Job Description: Front Desk Manager

Reports to: Reports directly to the Manager for any needs, concerns, or direction

Ballaura Wellness Spa is looking for a welcoming, positive, and dedicated person to help run our day-to-day. Are you a competent multitasker? Do you keep calm with repeated, high-volume patient traffic? Can you manage tasks in a timely manner in between client check-ins and incoming phone calls? Better yet, do you thrive in this kind of environment?

As a front desk manager, you’re the first person that our clients interact with and are a direct representation of Ballaura – our team and our mission. You provide high-standard service to our clients and set the tone for their appointments. You are passionate about providing an exceptional client experience and enjoy developing a rapport with clients.

This position requires interaction with patients, staff members, medical facilities, attorneys, and insurance companies. You must be confident and fluid in your ability to communicate clearly through verbal, written, and electronic sources. You will be managing several employees, working closely with the COO to ensure proper operation and growth of facilities, and overseeing financials with our fiscal team. You can be a part of a close-knit, supportive, and caring group of professionals that strives to be a place of growth for everyone. We rely heavily on our staff’s feedback to obtain a supportive, friendly, stress-free place that you are excited to come to work in. Please check our employment page for staff reviews: https://ballaura.com/employment/

REQUIREMENTS

We believe that exceptional service starts with an exceptional team. The best candidate for this position has:

  • Experience with at least 3 years of verifiable in-person customer service (Required)
  • Experience with Mindbody Software (Bonus but not required).
  • Understanding of basic functions and navigation of PC computers.
  • Experience with Google Suite and Trello.
  • Punctuality, reliability, and responsibility.
  • Problem-solving skills.
  • Ability to work independently with little supervision.
  • Ability to work well in a group setting.
  • Ability to maintain composure in stressful situations.
  • Understanding of massage and its benefits to clients and the community
  • A goal-oriented mindset.
  • You represent the 4 Ballaura Defining Character Traits:
    1. Mission-driven to Help and Heal (starting with ourselves, our employees, and the community)
    2. Committed to the LMTs and Front Desk, the goals you have, and the success of our business
    3. Optimistic about the fact that we CAN make a difference in our client’s lives
    4. A Trusted Partner for all who work with you

COMPENSATION

We take care of our team so that we can take care of our clients.

  • Pay is $16.00 to $18.00 per hour
  • Pay is based on your experience and capabilities

QUALIFICATIONS

We show up every day for our team and clients to provide an amazing experience and constantly improve tech work we do. In this role, you must have these skills:

  • Management: Owning internal accountability, communication, and reporting structure that is transparent and open but holds everyone on the team to their goals and results
  • Overseeing client communication
  • Collaboration: Maintaining a strong working relationship with teammates, working with management team to identify growth and improvement strategies, and taking on other clinic roles and duties as assigned
  • Proficiency: Performing administrative and operational tasks, researching patient benefits coverage and plan details, and troubleshooting software issues
  • Interpersonal: Creating exceptional customer experiences by greeting patients and clients upon arrival, offering hospitality, and selling membership plans
  • Organization: Maintaining patient files, scheduling appointments, managing patient flow, collecting patient payments, and updating SOPs for front desk operations and client interactions to maximize experiences
  • Communication: Efficiently relaying messages to other staff and working with attorneys, physicians, insurance companies, and other medical practices to gather and provide information.

BENEFITS

We are genuinely passionate about lifting people up, including our team. To that end, we provide the following benefits:

  • Competitive hourly wages
  • 50% off employee discounts on massages
  • Product discounts
  • Employment growth opportunities
  • Paid sick leave and time off

COVID-19 SAFETY

Everyone’s safety is important to us. We stagger appointments, require face masks, and have added an air purifier to our central air system. Read more: https://ballaura.com/covid-19/

HOW TO APPLY

To apply, please go to our website and fill in the fields at the bottom of the page:

apply

Application for Front Desk Manager