Front Desk Manager

 

JOB DESCRIPTION

REQUIREMENTS

We believe that exceptional service starts with an exceptional team. You’d be a great fit if you have:

  • Experience with at least three years of verifiable in-person customer service (Required).
  • Experience with Mindbody Software (Bonus but not required). 
  • Ability to  work at least 38 hours per week, including one weekend day.
  • Understanding of the functions and navigation of PCs. 
  • Experience with Google Suite and Monday. 
  • Punctuality, reliability, and responsibility. 
  • Problem-solving skills. 
  • Ability to work independently with little supervision. 
  • Ability to work well in a group setting. 
  • Ability to maintain composure in stressful situations. 
  • Understanding of massage and its benefits to clients and the community.
  • A goal-oriented mindset.
  • You represent the 4 Ballaura Defining Character Traits: 
  1. Mission-driven to Help and Heal (starting with ourselves, our employees, and the community) 
  2. Committed to the LMTs and Front Desk, the goals you have, and the success of our business 
  3. Optimistic that we CAN make a difference in our client’s lives 
  4. A Trusted Partner for all who work with you

COMPENSATION

  • Pay is $20 per hour
  • Generous membership sign up commission
  • Clear expectations on how to earn a raise when you work here

BENEFITS

We are genuinely passionate about lifting people up, including our team. To that end, we provide the following benefits: 

  • Paid sick leave and vacation
  • Health Insurance Benefits for 38+ hours per week
  • Employment growth opportunities 
  • Paid leadership continuing education training
  • 50% off employee discounts on massages
  • Earn free massage treatments
  • Free Infrared Sauna 
  • Wholesale discounts on retail
  • Snacks in the breakroom
  • Staff Reviews

JOB SUMMARY

The Front Desk Manager is responsible for creating and maintaining Ballaura’s schedules. You will oversee the seamless operations of the service schedules, Front Desk employee schedules, and maintenance contractor schedules. You are also responsible for the operations of all things to do with the front desk. You’ll work side by side with the Director of Operations, Insurance Coordinator, and other organizational leaders as needed, all while creating a close-knit, supportive, and caring professional culture that strives to be a place of growth for everyone.

OUR CLIENTS EXPERIENCE

As a part of Ballaura’s team, you feel delighted to bring the following experience to our customers:

Visualize yourself walking into a space with warm dim lighting, healing plants, and natural, peaceful décor. You inhale the soothing aromas. We offer a warm wrap for your sore neck. We guide you to your quiet room. 

After you share your goals for the session, we briefly step out, and you melt into the soft massage table. We begin to work your aching back. You drift into a deep, restorative meditation. 

It’s in this unique state of mind that your nervous system can truly recover from life’s stresses. Afterward, you feel rejuvenated, your body moves more freely, and you just feel…better.

Online Application

 

Apply Online

Fields with (*) are required.

People love working here:

We rely heavily on your feedback to obtain a supportive, friendly, stress-free work culture that you are pleased to come to work in. Please check our employment page for our staff reviews.

COVID-19 considerations:

Please read more about our spa’s response to Covid-19 at ballaura.com/covid-19

We have also installed an air purifier for our building’s heating/cooling system. You can also read more about that at iwaveair.com