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Spa Policies

Cancellation Policy

We have a 24-hour Cancellation Policy. If you need to change or cancel your appointment, you must notify us at least 24 hours in advance. You will be charged in full if you cancel or reschedule within 24 hours of your appointment. 

Please note that this is to protect our massage therapists’ livelihood and not just to be rigid. We appreciate your respect of our team’s time and commitment to providing you with exceptional service. 

No-Show Policy

You will be charged in full if you do not show up for an appointment. Please call at least 24 hours in advance to avoid any charges.

Late Policy

If you are late for your session, we will do our best to accommodate you for the time you have left without penalizing the following client. Clients who are over 20 minutes late will be asked to reschedule their appointment and will be charged a cancellation fee.

Payment Methods

We require a credit card on file in order to book all appointments. We accept cash, Visa, Mastercard, and HSA cards. We do not accept 3rd party vouchers.

New Clients

To ensure your full time on the table, please fill out your intake form that was sent via email prior to your appointment. If not, please arrive at least 10 minutes early to fill out a health intake form and to discuss with your therapist what you’d like to focus on. 

Insurance Clients

Step 1: Get your prescription. We require ALL insurance clients to have a prescription before being seen at Ballaura. Have your prescription ready when you call to book your appointment. If you don’t have it when calling for a medical massage appointment, you may be asked to call back after you do. We treat conditions, but we cannot diagnose them. Even if your insurance company says you don’t need a prescription, we do need one from a qualified medical provider that can so we can bill them with the appropriate billing codes for the appointment. 

Step 2: Call to book appointment. We will ask for information from you at the timing of scheduling, including a credit card to hold your spot. The card will only be charged if you do not show up to your appointment or cancel within 24 hours of your appointment.  

Step 3: Send prescription. Prior to your appointment, send your prescription either by fax to 360-539-7729 or by email to Relax@Ballaura.com. If we do not have your prescription on file at the time of your massage, we will ask you to pay for the service in full.

Step 4: Enjoy your massage! We are glad to work with you and your insurance company to provide personalized care. And know that you are on the path to recovery and healing. 

Minors

Many of us have children of our own, too, so for the safety of yours, we ask a few things. Minors receiving massage services must have a signed consent form from a parent or guardian. Children ages 5 to 15 must have a parent or legal guardian in the room during the massage. Minors ages 16 to 17 must be on or near the premises, and it is the discretion of our massage therapist if the parent or legal guardian needs to be in the room.

Refund Policy

Since we are a service-based business, Ballaura Wellness Spa cannot offer refunds for massage services or gift cards. Gift cards, memberships, and store credit are non-transferable and cannot be shared.