Spa Policies


Cancellation Policy


To cancel an appointment, please inform us at least 24 hours in advance to avoid being charged. 
Cancellations with less than 24-hours’ notice or no shows will be charged in full. 
We appreciate your respect for our team’s time and commitment to providing you with exceptional service.


COVID-19 Cancellation Policy

If you begin to experience COVID-19-like symptoms before your appointment, call us immediately to reschedule your appointment at no charge. However, cancellations or rescheduled appointments with less than 4-hours notice will be subject to a fee.


Please note that this is to protect our massage therapists’ livelihood and not just to be rigid. We appreciate your respect for our team’s time and commitment to providing you with exceptional service.


No-Show Policy


You will be charged in full if you do not show up for an appointment.


Late Policy


If you are late for your session, we will do our best to accommodate you for the time you have left without penalizing the following client. Clients who are over 20 minutes late will be asked to reschedule their appointment and will be charged a cancellation fee.


Payment Policies


We require a credit card on file in order to book all appointments. We accept cash, Visa, Mastercard, American Express, and HSA cards. We do not accept 3rd party vouchers.


New Clients


To ensure your full time on the table, please fill out your intake form that was sent via email prior to your appointment. If not, please arrive at least 10 minutes early to fill out a health intake form and to discuss with your therapist what you’d like to focus on.


Client guest Policies


No guests are allowed with you at your appointment, including children.  Except if you are the parent of a minor receiving treatment.




Many of us have children of our own, too, so for the safety of yours, we ask a few things. Minors receiving massage services must have a signed consent form from a parent or guardian.

Children ages 5 to 15 must have a parent or legal guardian in the room during the massage.

Minors ages 16 to 17 must be on or near the premises, and it is the discretion of our massage therapist if the parent or legal guardian needs to be in the room.


Refund Policy


Since we are a service-based business, Ballaura Wellness Spa cannot offer refunds for massage services or gift cards. Gift cards, memberships, and store credit are non-transferable and cannot be shared.


Right of refusal


We reserve the right to refuse service to anyone at any time without explanation.


Insurance clients, please read before calling to schedule your visit

Step 1:  Call us.  Please call to make sure we accept your insurance or are taking new insurance clients at that time.

Step 2: Get your prescription. We require ALL insurance clients to have a prescription before scheduling at Ballaura. We treat conditions, but we cannot diagnose them. Even if your insurance company says you don’t need a prescription, we do need one from a qualified medical provider that can so we can bill them with the appropriate billing codes for the appointment.

Step 3: Send your prescription and Insurance Card.  Prior to scheduling your appointment, send your information either by fax to 360-539-7729 or by email to Medicalmassage@Ballaura.com.  After we verify your coverage we will send you our medical massage insurance paperwork to fill out.  We also require this to be filled out prior to scheduling.

Step 4: Wait for us to call to schedule your appointment. We will ask for information from you at the time of scheduling, including a credit card to hold your spot. The card will only be charged if you do not show up to your appointment or cancel within 24 hours of your appointment.

Step 5: Enjoy your massage! We are glad to work with you and your insurance company to provide personalized care. And know that you are on the path to recovery and healing.


Insurance Payment Policy Agreement


As a courtesy to our clients, we offer insurance billing. As part of that service, we at Ballaura Wellness Spa will contact your insurance company to verify your benefits.  We require you to call and know your benefits as well. We also highly recommend that you call our office to clarify any questions about your insurance benefits. If you are aware of any limitation(s) on your insurance benefits, please notify us immediately to allow us to try to maximize your coverage and minimize your out-of-pocket expenses. You are fully responsible for any deductibles, copayments, and non-covered services.  We require you to keep a card on file that we will automatically be charged for patient responsibility balances that go beyond 30-days.  We will also automatically charge for non-covered services.  We will not charge until we have tried to rebill, or the claim exceeds 90-days.

We do not bill secondary insurance.  We can provide you information for the visit to submit on your own.