Spa Policies


Cancellation Policy


We have revised our 24-hour cancellation policy. We are still asking for a 24-hours notice of cancellations to avoid a full charge. However, If you are experiencing any Covid-19 like symptoms, we will ask you to reschedule without penalty with at least 4-hours notice, or you will be subject to the cancellation fee.


If you do not call before your appointment or no-show to your appointment, we will still be charging full price.


Please note that this is to protect our massage therapists’ livelihood and not just to be rigid. We appreciate your respect for our team’s time and commitment to providing you with exceptional service.


No-Show Policy


You will be charged in full if you do not show up for an appointment. 


Late Policy


If you are late for your session, we will do our best to accommodate you for the time you have left without penalizing the following client. Clients who are over 20 minutes late will be asked to reschedule their appointment and will be charged a cancellation fee.


Payment Methods


We require a credit card on file in order to book all appointments. We accept cash, Visa, Mastercard, and HSA cards. We do not accept 3rd party vouchers.


New Clients


To ensure your full time on the table, please fill out your intake form that was sent via email prior to your appointment. If not, please arrive at least 10 minutes early to fill out a health intake form and to discuss with your therapist what you’d like to focus on. 


Client guest POLICIES


No guests are allowed with you at your appointment, including children.  Except if you are the parent of a minor receiving treatment.




Many of us have children of our own, too, so for the safety of yours, we ask a few things. Minors receiving massage services must have a signed consent form from a parent or guardian. Children ages 5 to 15 must have a parent or legal guardian in the room during the massage. Minors ages 16 to 17 must be on or near the premises, and it is the discretion of our massage therapist if the parent or legal guardian needs to be in the room.


Refund Policy


Since we are a service-based business, Ballaura Wellness Spa cannot offer refunds for massage services or gift cards. Gift cards, memberships, and store credit are non-transferable and cannot be shared.


Right of refusal


We reserve the right to refuse service to anyone at any time without explanation.


Insurance Clients


We do not bill secondary insurance.  We can provide you information for the visit to submit on your own. 

Step 1: Get your prescription. We require ALL insurance clients to have a prescription before being seen at Ballaura. Have your prescription ready when you call to book your appointment. If you don’t have it when calling for a medical massage appointment, you may be asked to call back after you do. We treat conditions, but we cannot diagnose them. Even if your insurance company says you don’t need a prescription, we do need one from a qualified medical provider that can so we can bill them with the appropriate billing codes for the appointment. 


Step 2: Call to book appointment. We will ask for information from you at the timing of scheduling, including a credit card to hold your spot. The card will only be charged if you do not show up to your appointment or cancel within 24 hours of your appointment.  


Step 3: Send prescription. Prior to your appointment, send your prescription either by fax to 360-539-7729 or by email to Relax@Ballaura.com. If we do not have your prescription on file at the time of your massage, we will ask you to pay for the service in full.


Step 4: Enjoy your massage! We are glad to work with you and your insurance company to provide personalized care. And know that you are on the path to recovery and healing.