Massage Services

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Yes, we are always pleased to welcome new clients. 

Yes, please! We ask all guests to complete a brief intake form once a year. This ensures we have up-to-date health information and any changes in your body, so your therapist can provide the safest and most personalized experience. All of our intake forms are digital. When you book, you’ll receive a confirmation email with a link to fill them out. We can also send them via SMS with a secure two-factor code, or you can complete them when you arrive—just 10 minutes early—using our iPad or your own device.

Ballaura Wellness Spa does not accept insurance as direct payment for any services, including private insurance, major medical plans, Workers’ Compensation, or Personal Injury Protection (PIP).

However, many insurance plans allow reimbursement for services paid out of pocket. If you plan to submit for reimbursement, most insurance providers require a physician’s referral for medical massage. This ensures your claim meets your insurance company’s requirements.

We provide guidance and resources for self-billing so you can submit your own claim for reimbursement. This includes instructions, forms, and documentation from your visit. For more information, please visit here call our concierge team at (360) 539-7726—we’re happy to walk you through the process and answer any questions.

Guests pay for services at the concierge desk after their service.

If you have a card saved on your profile, you may share your name and date of birth, and we can securely charge the card on file.

We accept cash, credit/debit card & ballaura giftcards as options. You may also use Apple Pay or any digital wallet tap pay for a seamless checkout.

If you would like to prepay you can purchase a gift card Here.

If you need assistance with payment, please call our concierge team at (360) 539-7726.

Your therapist will begin with a brief check-in to understand your needs and preferences. You’ll then relax in a private, quiet room while your therapist customizes the session to your comfort, pressure level, and focus areas. Visit Our blog Post here https://ballaura.com/your-guide-to-preparing-for-your-first-massage-experience-at-ballaura-wellness-spa/

Yes, please do! Communication is encouraged before and during your session. Your therapist can adjust pressure and spend extra time on areas that need more attention.

Think about your goals—relaxation, pain relief, stress reduction, or recovery—and we’ll guide you to the best option. If you’re unsure, our front desk concierge & massage therapists are happy to help.

Please arrive 5 minutes early to check in and relax. We recommend using the restroom before your treatment. Wear comfortable clothing, and avoid eating a heavy meal right before your session. Let your therapist know about any injuries, areas of tension, or health concerns. Most importantly—come ready to relax and enjoy your time! https://ballaura.com/tips-to-enjoying-a-massage-at-ballaura/

For guests receiving Thai massage, we recommend wearing stretchy clothing to allow for easy movement. For all other services, please wear whatever feels comfortable when you arrive. Most guests wear their regular clothes and undress only as much as they’re comfortable during the massage.

You will always be professionally draped throughout your treatment. You may undress to your comfort level—most guests choose to undress to their underwear, but you are welcome to leave on anything that helps you feel at ease. 

Massage can be very beneficial, but certain conditions require modifications. Let us know about pregnancy, injuries, or medical concerns when booking so we can ensure the safest and most supportive experience.

Yes. To ensure comfort and safety, the following guidelines apply:

• Ages 5–15: A parent or legal guardian must be present in the treatment room
• Ages 16–17: A parent or legal guardian must remain on or near the premises
• A signed consent form from a parent or legal guardian is required for all minors

Our custom massage services may incorporate a range of therapeutic modalities at no extra cost, including:

• Acupressure
• Craniosacral Therapy 
• Injury Treatment 
• Intra-Oral (TMJ) Therapy
• Lymphatic Drainage
• Lomi Lomi
• Myofascial Release
• Proprioceptive Neuromuscular Facilitation 
• Pin and Stretch
• Reflexology
• Reiki
• Rolfing (Structural Integration)
• Shiatsu
• Sports Massage
• Stretching
• Thai Massage
• Trigger Point Therapy
• Zero Balancing

Certain specialized modalities are offered by select practitioners. Our front desk team will be happy to assist in matching you with the appropriate provider or use our Advanced Search Tool to find the right massage therapist for you.

We offer a variety of optional enhancements at no extra cost to further customize your session, including:

• Cupping – Traditional therapy to release tension and improve circulation
• Himalayan Salt Stones – Warm stones to relax muscles and promote detoxification
• Gua Sha – Gentle scraping technique for lymphatic drainage and muscle relaxation
• Dry Brushing – Stimulates circulation and exfoliates the skin
• Massage Gun – Targeted percussive therapy for deep muscle relief
• Rosemary Tea Tree Spray – Invigorating and refreshing aromatherapy mist
• Magnesium Oil Spray – Helps soothe muscles and promote relaxation
• Heat Therapy  – heated tables, hot packs, & hot towels with comforting warmth to relax and soften muscles
• Aromatherapy Options:
  • Orange – Uplifting and energizing
  • Lavender – Calming and soothing
  • Eucalyptus – Clears the mind and opens airways
  • Peppermint – Refreshing and cooling

Yes. Massage cupping is offered as a complimentary enhancement to our custom massage services. Simply schedule your massage and inform your therapist of your preference at your appointment.

Couples massage is one of our most sought-after experiences and requires personalized scheduling. Due to its complexity, it cannot be booked online. We recommend creating profiles for both guests and then contacting our concierge team at (360) 539-7726.

• Create a profile here
• View couples massage options here

Same-day appointments for couples massages are typically not available. Due to the complexity of scheduling, it’s uncommon in this industry to get a same-day slot. We recommend booking 1-2 weeks in advance to secure your preferred date and time.